FAQ/QUESTIONS FREQUENTES

• Comment puis-je payer pour ma commande? Est cela sécurisé?

Le processus de payement chez Big Cartel est assuré par Strippe est par PayPal, deux des solutions de paiement en ligne les plus utilissées et securisés sur le Web. Nous acceptons Visa, Mastercard, American Express et Diners. En payant avec PayPal, tu peux aussi faire des paiements utilisant ton compte bancaire

• Comment procéder à un échange ou un remboursement? 
Nous te remercions de bien vouloir nous contacter à:

info@talesandtides.com
www.facebook.com/talesandtides 
+33 7 81 23 20 93

• C’est quoi Bigcartel?

Ce magasin a ete créé avec Bigcartel, une plateforme online pour des marques émergentes  et avec un profil créatif.
Leurs valeurs reflètent la façon que nous voyons notre bussiness. Ils croient dans les artistes et designers independents et authentiques.

• Où nos produits sont-ils faits?
Nos bikinis sont conçus en France et faits à la main à Bali dans un atelier familial.

ENGLISH VERSION

• What shipping service do you use? How long will it take to receive my order?
All FR orders are sent via colissimo suivi 2-3-day Priority Mail. All international orders are sent via Chronopost International 2-6-day Priority Mail.

FOR INTERNATIONAL SHIPPING: The delivery time may vary depending on each country’s policies. The approximate delivery time is usually 1-2 weeks.
Additional fees regarding delivery and shipments in your respective countries will not be taken care of by Tales and Tides


• What are the shipping fees?
In France: 1,90 €

International shipping: 12 €

• What is this store's return and exchange policy?

Tales and Tides accepts refunds and exchanges within 14 days after receiving your bikini and only if all items are return in the same conditions that were shipped. 

We do not refund the shipping fees.

• How do I pay for my order? Is it secure?
The Big Cartel checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

How do I proceed to return my article?
Please contact us to:

info@talesandtides.com
www.facebook.com/talesandtides 
+33 7 81 23 20 93

• What is Bigcartel?
This store is created with Big Cartel, an online store builder for inspired brands and creative businesses.
Their values reflect the way we see our bussiness. They believe lovingly crafted products can thrive in a world of mass-produced junk. They believe in the artist.

What if something is wrong with my order?

If you have a problem with an order contact us to 
info@talesandtides.com
 
www.facebook.com/talesandtides
+33 7 81 23 20 93

• Where are our products made?
Our bikinis are designed in France and handmade in Bali in a familiar atelier.